Caveat Emptor!

Submitted 2 years ago
Ron S.
Ron S.
Bishop Lynch High School
Dallas TX, US
My Rating
Pedagogy
Supports

My Take

I made a simple proof-of-concept video after signing up for a Powtoon education plan and inadvertently included a “special” feature. Though it was very clearly stated in the Terms & Conditions, and it’s my fault for not grasping that nuance, once I exported this silly little video, I was not able to request a refund even though it was only a day later.

** I was totally in the wrong. ** I read about the 14-day cancellation policy. I didn’t realize until it was too late that on page 21 of their 23-page T&C, that once I export a video with this “special” feature, I have waived all my rights to a refund. It was a 90 second silly proof-of-concept just to test the export. I didn’t realize I triggered the refund waiver. My bad. I asked then to please reconsider and Gisele said

“Please know that this was agreed on our Terms and Conditions.
You have exported your Powtoons usng (sic) paid features, we no longer refund this I am sorry.”

It appears they need my $48 more than I do and given that there are about 40 million unemployed people I guess I should find other things to be worried about, but when a company treats people (customers or not) like this, I figure I should at least say something to the world.

How I Use It

I made a simple proof-of-concept video after signing up for a Powtoon education plan and inadvertently included a “special” feature. Though it was very clearly stated in the Terms & Conditions, and it’s my fault for not grasping that nuance, once I exported this silly little video, I was not able to request a refund even though it was only a day later.

1 person found this helpful.