Teacher Review for Raz-Kids

Great resource for students but awful customer service

Lucy M.
Show More
My Subjects English Language Arts
My Rating
Learning Scores
My Students Liked It Yes
My Students Learned Yes
I Would Recommend It No
Setup Time More than 15 minutes
Great for Homework
Great with ELL
Low literacy
Special needs
How I Use It
I use this product largely as a resource for parents and children to use at home. The children like to digitally read books and the read aloud segment is great for the children I teach who are just learning to speak English. Customer Service is very frustrating though.
My Take
I think the product is great but have experienced several frustrating customer service issues with this company. I find them very unhelpful when dealing with complaints and when trying to resolve technical issues. Resolving issues has taken up to 3/4 conversations and about 90 minutes of telephone and email time. I am particularly unhappy about their renewal process. I recently renewed and extended my membership with raz kids, having promised several parents they would have access to this resource. Upon renewal and extension from 1 classroom to 2, I found that despite having paid for this product I would be unable to use the extra classroom until the end of my previous years membership unless I was willing to pay extra. I find this attitude to customer service mystifying. Having paid for a product, to then be told despite having paid for it I would be unable to use it for 3 months is very frustrating. I think this company needs to improve its customer help and make sure that it doesn't alienate customers by being unwilling to work together to solve issues/problems that arise.