Teacher Review for PowToon

Caveat Emptor!

Ron S.
Technology coordinator
Bishop Lynch High School
Dallas, United States
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My Rating
Learning Scores
Engagement
Pedagogy
Support
My Students Liked It No
My Students Learned No
I Would Recommend It No
Setup Time 5-15 minutes
How I Use It
I made a simple proof-of-concept video after signing up for a Powtoon education plan and inadvertently included a “special” feature. Though it was very clearly stated in the Terms & Conditions, and it’s my fault for not grasping that nuance, once I exported this silly little video, I was not able to request a refund even though it was only a day later.
My Take
I made a simple proof-of-concept video after signing up for a Powtoon education plan and inadvertently included a “special” feature. Though it was very clearly stated in the Terms & Conditions, and it’s my fault for not grasping that nuance, once I exported this silly little video, I was not able to request a refund even though it was only a day later. ** I was totally in the wrong. ** I read about the 14-day cancellation policy. I didn’t realize until it was too late that on page 21 of their 23-page T&C, that once I export a video with this “special” feature, I have waived all my rights to a refund. It was a 90 second silly proof-of-concept just to test the export. I didn’t realize I triggered the refund waiver. My bad. I asked then to please reconsider and Gisele said “Please know that this was agreed on our Terms and Conditions. You have exported your Powtoons usng (sic) paid features, we no longer refund this I am sorry.” It appears they need my $48 more than I do and given that there are about 40 million unemployed people I guess I should find other things to be worried about, but when a company treats people (customers or not) like this, I figure I should at least say something to the world.