Customer Service is not helpful

Submitted 3 months ago
Sherry B.
Sherry B.
K–12 school
My Rating
Pedagogy
Supports

My Take

I have been using this website for sometime now for practice quizes and lessons. AT a certain point I got a quote from one of their people who were trying to push for district and campus level membership. I told them I didnt think the school would go for it. The lady said, lets just put it in for now and we can cancel later. A second time I told her, they told me they dont think they will be going for it. She said lets just get you access and we will take care of that next time. She KNEW we were not interested in changing our status for membership. STill we got emails from them, of which I responded letting them know of the situation. No response. Now my classes are locked and I dont have access to my google synced classes anymore. I sent a help order out to them, of which they immediately closed without response. They did it a second time. The third time I threatened them with legal action and publicity as I was paying for the super subscription and there was no reason for my classes being locked. Suddenly I got a response with someone to help me. She requested a video of my screen and what I was going through. Of which I gladly complied. Her response was, I will need to investigate further, (she didnt know why either). I havent heard from her since. It's been nearly three weeks. They are trying to make more money because they know their product is successful. I wouldnt usually send this review, but if they are being this unprofessional, I'm not sure how trustworthy they are for future use. I would be weary.

How I Use It

I have been using this website for sometime now for practice quizes and lessons. AT a certain point I got a quote from one of their people who were trying to push for district and campus level membership. I told them I didnt think the school would go for it. The lady said, lets just put it in for now and we can cancel later. A second time I told her, they told me they dont think they will be going for it. She said lets just get you access and we will take care of that next time. She KNEW we were not interested in changing our status for membership. STill we got emails from them, of which I responded letting them know of the situation. No response. Now my classes are locked and I dont have access to my google synced classes anymore. I sent a help order out to them, of which they immediately closed without response. They did it a second time. The third time I threatened them with legal action and publicity as I was paying for the super subscription and there was no reason for my classes being locked. Suddenly I got a response with someone to help me. She requested a video of my screen and what I was going through. Of which I gladly complied. Her response was, I will need to investigate further, (she didnt know why either). I havent heard from her since. It's been nearly three weeks. They are trying to make more money because they know their product is successful. I wouldnt usually send this review, but if they are being this unprofessional, I'm not sure how trustworthy they are for future use. I would be weary.