Lesson Plan

Customer Support - Information Technologies

Current trends in the use of information technologies in Customer Support in UK
Lisa c.
Technology coordinator
Harvard High School
Harvard, IL
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My Grades 12
My Subjects Science, Social Studies

Students will be able to to prepare for the global workforce, the acquisition of knowledge and substantive content is essential, but the process through which students gain and process that information is arguably far more important. The three functional areas within IT (Administrative Systems, Client Services & Technical Support, Infrastructure & Security) are focused on supporting current technologies while always looking forward to see how new and emerging technologies can best benefit the University community.

Sky uses a centralized Technical Support Center () process to receive and effectively route trouble reports and assess and rectify issues when they arise. IT is an active participant in the governance process with several committees designed to help with communications, customer service, technology integration and adoption and change management. We look forward to serving you and look forward to hearing your recommendations for new technologies and services.


Social Studies
civic engagement
cultural understanding
global awareness
English Language Learning
Grades 12
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